What's Inside
The complete playbook.
Eight sections. The same five-step framework every Guidebook follows — adapted for the specific moves that matter in this business. Different trade, same playbook structure, every time.
01Get Certified & Legal
EPA 608 for refrigerant-containing units, manufacturer certification programs (Samsung, LG, Whirlpool), business license, and liability insurance requirements.
02Master the Trade
Washers, dryers, refrigerators, dishwashers, ovens, and small appliances — the diagnostic approach, the common failure points, and the parts sourcing that keeps margins high.
03Set Up the Business
Van, tools, diagnostic software, parts account setup (Encompass, RepairClinic, AppliancePros), and the flat-rate pricing book that prevents under-pricing service calls.
04Get Your First Customers
Google Business Profile, Yelp, Angi, TaskRabbit, and home warranty company networks. What each channel costs and which delivers the highest ticket customers.
05Flat-Rate Pricing
How to price service calls, diagnostic fees, and labor separately — the pricing model that makes money on every visit, even no-repairs.
06Home Warranty Panels
Getting approved on American Home Shield, Choice Home Warranty, First American, and others. High volume, predictable work — with the billing model that makes it profitable.
07Hire a Second Tech
When to expand, tech compensation models, van setup for field techs, parts inventory management, and the dispatch system that routes efficiently.
08Scale to a Multi-Tech Operation
Software (ServiceTitan, Jobber), dispatch, parts warehouse, and the home warranty volume that lets appliance repair companies scale past $500K.