What's Inside
The complete playbook.
Eight sections. The same five-step framework every Guidebook follows — adapted for the specific moves that matter in this business. Different trade, same playbook structure, every time.
01Get Certified
CompTIA A+, Network+, Security+ — the certifications that open doors with business clients and justify higher hourly rates than walk-in repair shops.
02Build Your Service Menu
Hardware repair, virus/malware removal, data recovery, OS reinstalls, network setup, and the managed services tier that generates monthly recurring revenue.
03Set Up the Shop or Go Mobile
Storefront vs mobile repair vs home workshop — startup cost comparison, tool requirements, and the ticket management system that tracks every device.
04Get Your First Customers
Google Business Profile, Yelp, Craigslist, small business cold outreach, and the school/nonprofit relationships that generate steady referral volume.
05Price Your Services
Flat-rate repair pricing vs hourly, diagnostic fee policy, data recovery pricing, and the managed service agreement pricing that adds predictable monthly income.
06Land Small Business Clients
The MSP (Managed Service Provider) opportunity — monthly IT support contracts with small businesses that pay $200–$1,000/month per client for ongoing tech support.
07Hire a Second Tech
When to hire, certification requirements for field techs, the dispatch model, and how to segment work between shop repairs and on-site business calls.
08Scale to an MSP
From break-fix to managed services — the contract model, RMM software, and client base size that takes computer repair past $500K in annual recurring revenue.