Contact

How to reach us

We are email only — no phone, no SMS, no live chat. Every email is answered by a real person. Response time: Monday through Friday, 9 AM–5 PM Eastern Time, within 24 business hours.

Customer Support

Order questions, missing downloads, hardcover shipping status, all purchase-related matters.

info@theguidebookco.com

General Inquiries

Press, partnerships, wholesale, new guidebook suggestions, licensing, or anything else.

info@theguidebookco.com

Contact Form

Prefer a form? Fill it out below — it routes directly to our support team.

Response Times

Customer support: within 24 business hours, Mon–Fri 9 AM–5 PM ET
General inquiries: 1–3 business days
DMCA & piracy reports: within 24 hours of valid notice (email info@theguidebookco.com)
Privacy / data requests: within 30 days as required by law

Mailing Address

The Guidebook & Co.™ LLC
Boston, Massachusetts
United States
(Full mailing address provided on order receipts and to verified support cases upon request.)

We do not offer phone support, SMS support, or live chat. All customer service is handled exclusively via email. This ensures every inquiry is documented and resolved properly.